Distribution leaders operate in a demanding environment already facing tighter margins, higher customer expectations, workforce constraints, and growing operational complexity. These challenges are further shaped by continued M&A activity, shifting economic conditions such as tariffs. At the same time, AI is everywhere in the conversation, yet still difficult to connect to day‑to‑day operations.
What’s different now is that Artificial Intelligence (AI) has become practical and embedded. Technology companies are evolving to meet these demands. Infor is one of them, through the Infor Velocity Suite. Intelligence and automation are built directly into systems where distributors work- Infor CloudSuite Distribution (CSD). At NSA, this reflects our long‑standing belief in the Human Side of ERP, now reimagined for the AI era, where technology does the heavy lifting so people can focus on judgment, relationships, and moments that matter most.
The Reality
Across distribution, leaders confront a familiar mix of challenges, processes that rely heavily on manual effort; teams stretched too thin, and caution around investing in new technology without clear returns. This cycle often led to a baggage of customizations and technical debt.
Order entry, invoicing, credit management, and customer communications often depend on workarounds, undocumented tribal knowledge, and exception handling that do not scale. At the same time, experienced resources are harder to find, and existing teams are asked to do more with less.
The priority is clear, operate more efficiently, empower people, and modernize without disrupting the business. This is where the Velocity Suite fits naturally.
AI, GenAI, and RPA—In Business Terms
For many distributors, Enterprise Resource Planning (ERP) systems have long been the system of record, great at tracking transactions, but not always designed to adapt quickly to how work actually happens. This is where AI fills the gaps. Rather than replacing ERP, AI extends it, handling the gray areas where legacy systems rely on manual work, judgment calls, and workarounds.
AI does not need to be abstract to be effective:
• RPA (Robotic Process Automation) automates repetitive, rule‑based tasks, reducing manual effort and errors.
• AI analyzes data to surface patterns, recommendations, and insights.
• Generative AI creates useful content- summaries, emails, and guidance using real ERP data.
Within the Infor Velocity Suite, these capabilities work together, embedded directly into CSD workflows, so users don’t need to learn new systems or change how they work. Together, these capabilities provide a clear, practical path to demystifying AI within the Infor ecosystem.
Read More : CloudSuite Distribution
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