Whether you have been on SX.e or CSD for years or are new to the software, how effectively your company uses it is a crucial measure of return on investment. Most implementation projects take the MVP approach – minimum viable product. That translates loosely to ‘Just get the basics done, and we’ll do a deeper dive in Phase 2.’ This is quite effective for managing scope and going live on time. However, considerable value lies in what gets postponed to Phase 2 – maximizing ERP knowledge and system utilization.
Often, priorities change, and that next step never happens.
As consultants, we are frequently asked to conduct Business Optimization Reviews (BORs). These reviews can focus on specific key areas or encompass the entire organization. Our process involves identifying pain points, offering recommendations, providing training, and conducting workshops to enhance functionality that users may not fully utilize. The following is one simple example.
Pain Point: Customers require an invoice for service charges, NSFs, and other miscellaneous fees issued by AR. The credit team can print invoices for Order Entry (OE) sales orders (OERD) and OE consolidated invoices (OERC) but not for miscellaneous AR invoices.
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