Your service desk is put in place to deliver maximized business continuity. It should deliver peace of mind to your team while also improving the quality of your business’s work environment. What most people don’t realize is there is more to a successful service desk than a person on a phone.Here are some important features to a successful service desk:
Multiple Means of Issue Detection
A successful service desk offers multiple means of issue detection and reporting. Aside from a phone call, your service desk should be accessible via chat as well as a self-service portal.
Eliminate Business Risk
Proactive hardware and software maintenance is a must for a successful service desk. Being able to patch and update will help eliminate high emergency repair costs. There should be a data backup and protection plan in place in the event of disaster as well.
If you’re looking to upgrade your service desk, we’re here to help create the perfect fit for your unique business. Contact our team to get started!!
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