NSA COM have identified the top requirements to look for in an eCommerce solution during these uncertain times to serve your customers and drive sales now and into the future:
Quoting and Pricing. During uncertain times, some buyers may want to negotiate prices on high-ticket items. You need a system that emphasizes customized pricing, bidding and quoting, rule-based product groups for daily project purchases, and deal promotions.
Intelligent search. Your customers need to be able to easily find product SKUs and information they need 24/7 without help from a sales rep.
Payment workflows. Some buyers may need to pay in installments while others may prefer to pay upfront for recurring orders. Tight integration with your Infor SX.eERP supports these payment options, workflow approvals, and more.
Flexible Discounting. Being more open to discounts and pricing minimums can be important at this time. Your webstore should provide flexible pricing and promotion capabilities for you to offer individual customers or groups.
Automatic Product Recommendations. Innovative eCommerce should include AI-based tools that automatically display what buyers need more readily, which increases opportunities for upsell and cross-sell, drives sales, and boosts average order value.
Advanced Digital Marketing. Advanced digital marketing tools are necessary to both support your current customers and grow your business. eCommerce should be integrated with advanced SEO, social media and email tools as well as providing website alerts and notifications.
Remote Sales Management. Distributors need tools for salespeople to continue to serve your customers, build relationships and improve reliability as a supplier — even while they work from home.
Live chat. To deliver timely and personal responses to our buyers 24/7 or during a limited set of business hours. Know more....
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