Think of your business and the IT infrastructure required to operate it as a living, breathing organism that requires regular health checks just as people do. Would you rather wait for something to go horribly wrong with the health of your company before having a dedicated expert come fix the problem for you, or would you prefer to do routine wellness checks and focus on preventative maintenance?
That’s the true difference between a proactive IT support model of service for your company’s IT needs, and a reactive one where your company only gets the necessary attention from professionals AFTER concerns or major issues occur. The successful operation of your business requires a healthy IT infrastructure and network. If you are not having the effort put in to routinely, and regularly, ensure the overall health and wellness of your IT network, you risk losing critical business applications, customer and financial data, in addition to the reputation and trust you have built up with your customers.
Reactive IT Support (The Break/Fix Model)
Here is a play-by-play of how things occur with a reactive IT support model. An IT issue is detected, so you contact your IT solution provider with a description of what is going on. Unless you are experiencing critical downtime, your IT provider will attempt to resolve your issue remotely. If remote support does not resolve your issue(s), then they will send someone on-site and attempt to resolve it in person.
You might be thinking – “what’s so bad about that?” and I’ll tell you.
Leading up to the issue you contacted your IT support provider about, you or someone on your staff experienced some minor issues related to basic maintenance such as updates and security patches. Because your company was not utilizing a proactive IT support service with a qualified and capable IT service provider, those updates and patches were never installed. Those updates and patches were critical and without them your entire network and IT system is compromised. Your IT support person on site tells you that because of the intrusion you experienced your internal network became corrupted and your most recent backup took place nearly two quarters ago.
The 12 hours of downtime your business just experienced because of a basic update and patch not being installed just cost your organization upwards of $300,000. Let that sink in read more…
What our clients saying about us:
They are our IT department basically. We have an internal IT department but when it comes to problems, they are on it immediately. They are a great company to work with. Everybody there has always been really helpful. In most cases, we have their cell phone numbers. Whenever we need something, we just call. It’s all of them.
Client Name: Kirk Coburn, Coast Appliance Parts Co. | Vice President and CFO
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