If you’re going to be attending the upcoming TUG Connects, don’t miss Brian Weaver, our VP of Sales, in the following breakout sessions:
Building a Service Desk with Case Studies Presented by Carol Shinya
TUESDAY, 03/27 2:45pm – 3:45pm
Distributors are on a constant lookout to gain efficiencies. Realizing productivity improvements from your staff can deliver big results, learn how to leverage a service desk to help achieve it! This session is relevant to a distributor that may want to build a service desk themselves, or what to look for in an outsource partner.
Key Takeaways:
- Documenting issues
- Identifying trends
- Multiplier effect of multiple methods of interaction: phone call, chat, alerts, artificial intelligence
- Analytics for continual improvement
- Best practices
Ransomware Survey: Evolving Trends
WEDNESDAY, 03/28 1:15pm – 2:15pmRansomware threats continue to grow and evolve. Exclusive NSA/TUG session on year over year changes from the most extensive Ransomware survey ever conducted – from more than 100,000 small & medium sized businesses worldwide – survey reviews changes from Q2 2016 through Q2 2017. Gaining this knowledge is a must to best prepare your company!
Key Takeaways:
- Evolving Trends
- Changes in attack frequency & tactics
- Primary target industries & company sizes
- Types of attacks and their impact on businesses
- SMB recommendations for prevention and recovery
For More Info : Visit Here : https://www.nsacom.com/
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